Emirates Careers 2025 – Customer Sales & Service Agent Vacancy in Mumbai, India
Are you dreaming of a career with one of the world’s leading airlines? ✈️ Emirates Airlines has announced a Customer Sales & Service Agent job opening at its Mumbai Contact Centre. This is a fantastic opportunity for individuals passionate about customer support, sales, and the aviation industry
🔹 Job Overview
The Customer Sales & Service Agent role is designed for professionals who want to deliver exceptional customer experiences while supporting Emirates’ global operations. The position involves handling customer inquiries, assisting with bookings, issuing tickets, and promoting travel-related products.
By joining Emirates, you not only become part of a world-class airline but also gain exposure to career growth opportunities in the international aviation sector.
📝 Key Responsibilities
Successful candidates will be responsible for:
- Customer Support: Providing accurate travel information, fares, and Emirates services.
- Ticketing: Issuing tickets in line with airline policies and procedures.
- Travel Assistance: Advising passengers on visas, health guidelines, passport rules, and check-in details.
- Sales Promotion: Encouraging customers to choose Emirates products such as Skywards membership, hotel bookings, Dubai stopovers, and upgrades.
- Revenue Generation: Identifying upselling opportunities to boost company revenue.
- Team Contribution: Supporting colleagues to achieve service quality benchmarks.
- Professional Development: Keeping up-to-date with airline news and travel industry updates
Workplace: Emirates Contact Centre, Malad, Mumbai, India
🎓 Eligibility Criteria
To apply for this position, candidates should meet the following qualifications:
- Education: Minimum 12th Grade (HSC) or a Graduate degree. A Diploma/Degree in Travel & Tourism will be an added advantage.
- Experience:
- At least 1–2 years of experience in a call centre, airline, travel agency, or reservation office.
- Prior exposure to web chat or social media-based customer support is desirable.
Technical Skills:
Knowledge of standard fares, ticketing procedures, and airline reservation systems.
Proficiency in MS Office (Word, Excel, Email tools).
Soft Skills:
- Strong communication and interpersonal skills.
- Ability to manage multiple queries in a fast-paced environment.
- Flexibility to work in rotational shifts.
💰 Salary & Benefits
- Competitive salary package.
- Exposure to a multicultural, professional work environment.
- Career growth opportunities within the Emirates Group network.
- Learning and development support for long-term career advancement.
📅 Application Deadline
Closing Date: 30 September 2025
Applicants should ensure that they submit their applications before the deadline to be considered.
🌍 Why Choose Emirates?
Joining Emirates means becoming part of an airline recognized globally for:
- Excellence in customer service.
- Professional growth opportunities.
- A strong international presence.
- A dynamic and innovative work culture
For ambitious candidates in Mumbai, this role provides the perfect platform to learn, grow, and excel in the aviation sector.
If you are passionate about customer service and eager to work with one of the world’s leading airlines, don’t miss this chance. Apply today and start your journey with Emirates Airlines Careers 2025.