Emirates SkyCargo Careers 2025 – Customer Sales & Service Agent Jobs in Dubai
Emirates SkyCargo, the world-renowned cargo division of the Emirates Group, has announced an incredible career opportunity for the position of Customer Sales & Service Agent in Dubai, United Arab Emirates. This exciting role is part of SkyCargo’s growing Customer Service and Sales Support Division, designed for individuals who are passionate about aviation, logistics, and global trade. Applications are open for candidates looking to build a long-term and fulfilling career with one of the world’s most respected airline brands.
About Emirates SkyCargo
Emirates SkyCargo has been a global leader in air freight logistics for more than four decades, connecting over 155 destinations across six continents. With a reputation for reliability, innovation, and precision handling, SkyCargo facilitates international trade by transporting vital goods such as perishables, pharmaceuticals, electronics, luxury items, and industrial machinery. The company operates at the heart of global supply chains, providing world-class service and efficiency to businesses and customers alike.
By joining SkyCargo, you will be part of a team that drives global logistics operations, supporting industries worldwide and ensuring smooth cargo movement across borders. The work environment promotes professional growth, teamwork, and the opportunity to learn from industry leaders in air freight and customer service.
Job Overview – SkyCargo Customer Sales & Service Agent
| Organization | Emirates SkyCargo (Emirates Group) |
|---|---|
| Job Title | Customer Sales & Service Agent |
| Job Location | Dubai, United Arab Emirates |
| Industry | Aviation / Air Cargo / Logistics |
| Minimum Education | 10 Years of Schooling or Equivalent Qualification |
| Experience Level | Customer Service or Sales Experience Preferred |
| Employment Type | Full-Time, Rotational Shifts |
| Salary Package | Attractive Tax-Free Salary + Employee Benefits |
| Application Method | Online via Emirates Group Careers Portal |
| Official Website | www.emiratesgroupcareers.com |
Role Purpose
As a Customer Sales & Service Agent, your primary goal is to provide exceptional support to customers by managing reservations, ticketing, quotations, and inquiries related to cargo and travel services. This role involves working in a Contact Center environment and ensuring a seamless customer experience while promoting Emirates SkyCargo’s products and services to maximize satisfaction and revenue.
Key Responsibilities
- Deliver professional customer service by offering accurate information about Emirates SkyCargo’s fares, schedules, cargo services, and travel policies.
- Assist customers with bookings, reservations, and ticket issuance in compliance with airline rules and standards.
- Handle cargo customer queries, prepare quotations, and follow up on shipment progress and delivery updates.
- Promote Emirates SkyCargo’s value-added services such as Skywards membership, travel upgrades, and hotel booking options.
- Maintain updated customer records, correspondence, and sales documentation for reference and audits.
- Support counter operations, banking activities, and administrative duties related to sales and revenue management.
- Provide guidance on travel documentation such as visas, passport validity, and health requirements for various destinations.
- Build and maintain long-term customer relationships through consistent communication and personalized service.
Qualifications and Skills Required
- Minimum 10 years of schooling or equivalent education qualification.
- Excellent communication and interpersonal abilities with a customer-first approach.
- Basic computer literacy in Microsoft Office and email systems.
- Experience with airline reservation systems and call center operations is desirable.
- Understanding of MARS and Skywards systems is an added advantage.
- Ability to work under pressure in a fast-paced environment while maintaining accuracy and professionalism.
- Fluency in English; proficiency in Arabic or other languages is beneficial.
Salary and Employee Benefits
Emirates SkyCargo offers an industry-leading salary and benefits package designed to attract and retain top talent. Employees enjoy a supportive environment that encourages professional growth, performance excellence, and work-life balance.
- Competitive tax-free salary and annual bonus opportunities.
- Travel discounts on Emirates and partner airlines.
- Hotel, dining, and leisure discounts globally.
- Comprehensive medical and life insurance coverage.
- Career development programs and internal training opportunities.
- Global mobility and career advancement across the Emirates Group network.
Work Environment and Culture
Working with Emirates SkyCargo in Dubai offers exposure to one of the most advanced logistics hubs in the world. The company fosters a culture of excellence, teamwork, and innovation. Employees are encouraged to continuously enhance their skills and contribute to improving operational efficiency, customer satisfaction, and business performance.
How to Apply for Emirates SkyCargo Customer Service Jobs
Interested applicants can apply online through the official Emirates Group Careers Portal. Candidates are advised to prepare a professional and ATS-optimized resume before submission.
Steps to Apply:
- Visit the Emirates Group official careers page.
- Search for “Customer Sales & Service Agent – SkyCargo Dubai.”
- Review job requirements and responsibilities carefully.
- Click on “Apply Now” and complete the online application form.
- Upload your latest CV and supporting documents.
- Submit the form and await communication from the HR team.
Important Notes
- Only shortlisted applicants will be contacted for interviews.
- Ensure your application meets the listed requirements before submission.
- Emirates Group does not charge any fees during recruitment.
- Applications submitted after the deadline will not be considered.
Why Join Emirates SkyCargo?
Joining Emirates SkyCargo means becoming part of a global community committed to excellence in service and innovation in logistics. Employees enjoy a vibrant multicultural environment, opportunities for advancement, and the chance to represent one of the world’s most trusted aviation brands. Whether your background is in customer service, logistics, or sales, SkyCargo offers a platform to achieve career success in the aviation industry.
Conclusion
The Customer Sales & Service Agent Job in Dubai with Emirates SkyCargo provides an outstanding career opportunity for professionals who are passionate about aviation, logistics, and customer satisfaction. If you’re motivated to build a global career in the airline sector, this is your chance to join a brand synonymous with excellence, innovation, and reliability. Apply online and start your journey with Emirates SkyCargo today.
Official Links
Disclaimer
This post is intended for informational purposes only. Job details, eligibility criteria, and application deadlines are based on official announcements from Emirates SkyCargo. Applicants should visit the official Emirates Group Careers website for the most accurate and updated recruitment information.
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