Emirates Careers 2026: Senior Customer Service Agent Job in Dubai – Apply Now
Emirates Group continues to set global standards in aviation excellence, offering professionals the opportunity to build rewarding careers in one of the world’s most dynamic travel hubs—Dubai. The airline is currently hiring a Senior Customer Service Agent to support operations within the Transport Control Centre. This position is ideal for customer-focused professionals with experience in logistics, transportation, or service operations who want to grow with a globally recognized brand.
Job Overview
The Senior Customer Service Agent plays a critical role in coordinating transportation services, managing booking systems, and ensuring smooth communication between internal teams, service providers, and customers. The role requires strong administrative skills, attention to detail, and the ability to manage high-volume communication channels efficiently.
Job Details
Job SpecificationDetailsCompanyEmirates GroupJob TitleSenior Customer Service AgentLocationDubai, United Arab EmiratesClosing Date23 February 2026IndustryAviation / Transport OperationsExperience RequiredMinimum 1 year relevant UAE experience
Key Responsibilities
Selected candidates will handle a variety of operational and customer service tasks, including:
- Maintaining and updating operational systems such as MARS and TCC platforms
- Processing transport booking requests with complete and accurate data entry
- Coordinating with service providers to ensure timely transportation schedules
- Managing calls, emails, and service requests from internal and external stakeholders
- Acting as the first point of contact in chauffeur-drive and pilot arrival lounges
- Recording and allocating complaints or feedback for resolution
- Conducting spot checks on vehicle conditions, driver grooming, and service quality
Supporting cost-effective resource utilization across transportation operations
Eligibility Requirements
To qualify for this opportunity, applicants should meet the following criteria:
- Minimum 1 year of experience in a UAE-based logistics, transport, or car rental company
- Strong customer service experience
- Good knowledge of Microsoft Office applications
- Ability to manage multiple operational systems efficiently
- Additional foreign language skills will be an advantage
A valid UAE driving licence is preferred
Salary and Benefits
Working with Emirates offers attractive compensation and industry-leading benefits, including:
- Competitive salary package
- Travel benefits including discounted flight tickets
- Global hotel stay discounts
- Career development opportunities within a multinational workforce
- Exposure to a world-class aviation operations environment
Employees also benefit from living and working in Dubai, one of the world’s most vibrant and cosmopolitan cities.
Why Join Emirates?
Emirates is known for innovation, operational excellence, and customer satisfaction. Employees gain international exposure, professional training, and long-term career growth opportunities within a workforce representing more than 170 nationalities. Joining Emirates means becoming part of a globally respected brand dedicated to delivering outstanding travel experiences.
How to Apply
Interested candidates can apply online through the official Emirates Group Careers portal:
Application Steps:
- Update your CV with relevant logistics, transport, or customer service experience.
- Submit your application through the official careers portal.
- Shortlisted candidates will be invited for a HireVue video interview followed by manager interviews.
Apply before 23 February 2026 to be considered for this exciting career opportunity with Emirates Group.